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Terms - Bed and Breakfast

When you make your booking you are entering into an agreement with us. Please read the Terms & Conditions for the Bed & Breakfast below.

Payment Details

For all bookings we require a non-refundable deposit of 50% per stay to confirm the booking. Please make sure that this reaches us within 7 days of making the booking. We will send you a letter confirming the booking and detailing the outstanding balance. The balance is due on departure.

We accept deposit payments by cheque or credit/debit cards. Please make cheques payable to 'Low Graythwaite Hall'. The balance payment can be paid by cheque, cash or credit/debit card.

Tariff

The tariff includes accommodation and breakfast. There are also complementary tea and coffee making facilities in all rooms.

Cancellation and Insurance

Once you have booked your stay our agreement is a legal contract and any deposit you have paid is non-refundable. If you need to cancel please contact us as soon as possible. If you cancel up to 14 days before the start of your stay with us, you will not be liable for the total balance. For cancellations made within 14 days you will be liable for the total amount. (Every effort will be made to re-let the room and adjust the charge accordingly.) Failure to take up a booking without cancelling will make you liable for the total amount. For this reason you may wish to consider taking out cancellation insurance.

Cancellation by us

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival

Your accommodation will be available to you from 4.00pm on your day of arrival unless otherwise arranged. Please let us know if you are to arrive after 6.00pm. Should you wish to arrive earlier, to park or drop off luggage, please let us know in advance.

Departure

Please be ready to leave your accommodation by 10.00am on your day of departure, unless otherwise arranged. Your bill for your accommodation will be payable on departure. Should you wish to leave luggage, or park after your departure time, please let us know.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless it is proven to have been caused by a negligent act by ourselves or contractors whilst acting in the course of employment.

Privacy Policy

We are committed to protecting your privacy, and we take our responsibilities very seriously regarding the security of customer information.

You may give us personal information using facilities on our website such as our booking form, mailing list etc. We use the information you provide us to process your holiday quickly and efficiently. We may occasionally contact you with special offers, promotions or news that we think will be of interest to you.

We are committed to protecting your privacy and keeping all personal details confidential. We will never wilfully disclose personal information about you to any third party. We may have to pass on certain details to a company in order that your holiday can be provided, such as a credit card company to gain authorisation for payment. When you make a booking this means that you consent to us passing on such details.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these other sites.

If you have any comments or queries about privacy, please write to us at Low Graythwaite Hall, Graythwaite, Nr. Hawkshead, Cumbria, LA12 8AZ.